About
At Infosys I worked on Microsoft desktop application called MSSolve, which is a CRM application used for tracking and managing the incidents reported on Microsoft’s products by its customers. MSSOLVE consolidates all case management onto a single instance which allows for faster response time, smoother escalations and better staff utilization via a high degree of integration with other line of business.
My Role
1. As a Senior Systems Engineer, I developed Microsoft desktop application built using .NET technologies like C#, XAML, WPF, WCF.
2. Managed back-end data infrastructure, conducted SQL-based data analysis to deliver actionable insights to clients.
3. Led the various testing phases such as Unit, Integration and System Testing that resolved critical software bugs with a rapid turnaround time.
4. Ensured software quality and efficient time management by adopting project management frameworks such as Scrum.
My Skills
